Data Processing & Privacy
How Mellow handles, processes, and protects your data in compliance with GDPR and other privacy laws.
What data is processed?
Account data
Discord user info, preferences, and settings.
Conversation data
Message history when enabled, and crisis interactions. Stored encrypted.
Analytics data
Aggregate usage statistics for service improvement.
Crisis data
Crisis event records, kept for safety follow-up.
Why is data processed?
- Mental health support and crisis intervention
- Improving service quality and user experience
- Legal compliance and safety monitoring
Data retention & security
- User data retention: configurable via
/preferences - Crisis data: retained for safety follow-up
- Analytics: aggregate only
- System logs: short-lived, for operational diagnostics
- Sensitive fields encrypted per-field with AES-256-GCM, under strict access controls
Your rights
You have the right to access, update, delete, and export your data. Use /preferences in the bot, or contact us: